Terms & Condition

This document (“Terms”) is an electronic record in terms of Information Technology Act, 2000 and rules thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. GENERAL

www.medphox.com an internet-based portal and “MEDPHOX”, a mobile application, (hereinafter together be referred to as “Website") is run, operated and maintained by Phonex Globalsoft Private Limited (hereinafter to be referred as “Company” or “We” or “Our” or “Us”), a company duly incorporated under the provisions of the Companies Act, 2013, having its registered at 14, Raja Subodh Mallik Square, 4th floor,Kolkata-700013,India.

The Company reserves the right to change or modify these Terms or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, We will inform You of such changes within such timelines as may be specified under the applicable laws. Your continued use of the Website will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms and applicable policies to understand the terms and conditions that apply to your of the Website.

Our Website is operated, and services are provided in compliance with the laws in India and Company shall not be liable to deliver any Products or provide any Services purchased by you in locations outside India. If you access our services from locations outside India, you do so at your own risk and you are solely liable for compliance with applicable local laws. The User agrees to use the service to authorise an individual and get the products from the third party on his/her behalf. Where you use any third-party website or the products or services of any third party, you may be subject to alternative or additional terms and conditions of use and privacy policies.

2. PRODUCTS AND SERVICES

The Website is a platform that facilitates, as an intermediary, the online requisition by the User for purchase of medicines and wellness / health related products and services offered by Company's various registered third-party shall for the purpose of this Terms, include without limitation, third party retail pharmacies, third-party labs et al) ("Products and Services"). The sale & purchase / transaction between the registered third parties and you of Products and Services, facilitated by the requisition placed by You on the Website shall be governed by these Terms. Company is not and cannot be a party to or save as except as may be provided in these Terms, control in any manner, any transaction between you and the third parties.
Diagnostics Services:

The Company as a marketplace facilitates Users to avail diagnostic test/ package facilities offered by third-party operated labs (“Labs”) through (i) the third party’s tab or (ii) the ‘Medphox Labs’ tab on its Website. Labs are responsible for providing services (including allied services such as sample collection, conducting tests, generating reports, etc) to the Users in regards to the diagnostic test/ package facilities availed by them through the Website. Further, the Company shall in no event be responsible for services (including allied services such as the sample collection, conducting tests, generating reports etc) provided. The Company only provides facilitation services to the Users of the Website. User and the Labs agree to use of the Website and the materials provided therein only for purposes that are permitted by: (a) these Terms; and (b) any applicable law(s), regulation or generally accepted practices or guidelines in the relevant jurisdictions.

Notwithstanding anything to the contrary contained herein, Labs alone shall be liable for Labs’ dealings and interaction with the Users who avail the services of the Labs or diagnostic centres contacted or managed through the Website and the Company shall have no liability or responsibility in this regard. The Company does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such User, Labs or any diagnostic centre or any third party through the Website. The Company may, at its sole discretion, suspend Labs’ or Users’ ability to use or access the Website at any time while the Company investigates complaints or alleged violations of these Terms, or for any other reason. The Company has the right to edit profiles of Labs to make them more suitable for package searches on the Website. If Labs and/ or Users find any wrong information on the Website in relation to such Labs and/or User, they may contact the Company immediately for such corrections. The Company shall have no liability or responsibility in this regard.

Online Doctor Consultancy:

The Company facilitates provision of healthcare products and services to the Users. The words “Your Physician” or “Your Doctor” or “Healthcare Provider” or similar words on the Website, shall be interpreted and mean the User’s personal doctor with whom the User has a doctor-patient relationship. The third party registered medical practitioners are not related to the Company but merely provide medical consultation to you with your consent. The Company undertakes due diligence, in the manner prescribed under applicable law, to ensure that the third party registered medical practitioners listed on the Website have been duly registered under applicable law. You acknowledge that the content, text, data, graphics, images, information, suggestions, guidance, blogs, information and other materials that is provided to you on the Website should be used for information purposes only and do not constitute medical advice and should not be relied upon as a substitute for sound professional medical advice, evaluation or care from a Doctor except for any advice, information or direction obtained by you directly from your Doctor by availing the teleconsultation services on the Website. The Website is designed to support the health decisions and choices that you make.

Further, it is your responsibility for ensuring that the information submitted is accurate and the Company shall not make any effort to validate any information provided by you for using the Services. The opinions, statements, consultation via digital mode provided by the third party registered medical practitioners through the Website shall not reflect the opinions of the Company, its affiliates etc. The Company makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data, or any service interruption caused by the Company employees. The Company is not responsible for transmission errors and corruption of data.

Online Medicine:

The Company facilitates provision of healthcare products and medicines to the Users. The words “Medicine” or “Product” or “Pharmacy” or similar words on the Website, shall be interpreted and mean and purches of medincine from the medhox website. Medphox doesn't own any product or medicines, The third party registered pharmacy with us will provide the products to the user directly. Medphox and its services are only mediatory

Further, it is your responsibility for ensuring that the information submitted is accurate and the Company shall not make any effort to validate any information provided by you for using the Services. The opinions, statements, consultation via digital mode provided by the third party registered medical practitioners through the Website shall not reflect the opinions of the Company, its affiliates etc. The Company makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data, or any service interruption caused by the Company employees. The Company is not responsible for transmission errors and corruption of data.

To be paid: