'Return' means an action of giving back the product ordered at Medphox portal by the consumer. The following situations may arise which may cause the action of return of product:
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Medphox reserves the right to cancel the Return request, if the customer reaches out to Medphox after 7 days of delivery. Upon receiving your Return/Refund request, Medphox shall verify the authenticity and the nature of the request. If Mephox finds that the request is genuine, it will initiate the Return and Refund process. Mephox shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund process.
In case of medical tests, a Refund request may be raised in the following cases:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.
The customer is required to raise the Refund request with medphox customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by medphox customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write the For any further Refund related information, please write to email@example.com.
The customer can cancel the order for the product till shipped it. Orders once shipped cannot be cancelled.
The customer can cancel the order for medical test till the collection of sample.
There may be certain orders that medphox partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information will be specified by our partners.
Medphox also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this above policy.